Order Fulfillment

Worldwide shipping available.

Free Standard Shipping on orders over $30 (USD). For orders under $30, shipping fees will be shown at checkout.

Processing time: Most orders ship within 1–3 business days after payment confirmation.

Cut-off: Orders placed after 6:00 PM Greenwich Mean Time (GMT+1) on Fridays will ship on Mondays.

Shipping Times by Region

Estimated delivery windows after dispatch:

• North America
  • USA: 8–15 days
  • Canada: 10–15 days
  • Mexico: 15–30 days
  • Puerto Rico & Remote Areas: 12–18 days
• Europe
  • UK, France, Germany: 5–12 days
  • Italy, Spain, Netherlands, Belgium, Austria: 7–12 days
  • Switzerland, Poland, Hungary, Portugal, etc.: 7–15 days
  • Northern Europe (Sweden, Norway, Denmark, Finland, Ireland, etc.): 7–15 days
  • Eastern Europe (Romania, Bulgaria, Czech, Slovakia, etc.): 7–15 days
• South America
  • Brazil: 15–25 days
  • Argentina: 22–40 days
  • Chile: 12–20 days
  • Colombia: 15–30 days
  • Peru: 20–40 days
• Asia
  • Japan: 3–9 days
  • Korea: 7–13 days
  • Singapore: 7–14 days
  • Thailand: 5–10 days
  • Vietnam: 4–13 days
  • India: 10–13 days
  • Malaysia: 11–15 days
  • Philippines: 11–15 days
  • Other Asia (Indonesia, Taiwan, etc.): 8–15 days
• Middle East
  • UAE, Saudi Arabia, Qatar, Kuwait: 8–15 days
  • Israel: 8–15 days
  • Turkey: 7–15 days
• Africa
  • South Africa: 15–30 days
  • Nigeria, Kenya, Egypt, Morocco: 10–18 days
  • Other Africa: 12–20 days
• Oceania
  • Australia (All Zones): 8–15 days
  • New Zealand: 8–15 days

Duties & Taxes (We Pay All)

Simple promise: For every order and destination we ship to, Glazenya pays all import taxes, customs duties, VAT/GST, and standard customs/brokerage fees. You will never be asked to pay extra on delivery.

If you are ever asked to pay: Do not pay. Contact us immediately with the carrier notice or receipt and we will resolve it or reimburse you in full.

Declared value: We comply with customs laws and declare accurate contents and value. This does not change your total — we still pay all taxes and duties.

Refused shipments / failed delivery: If a parcel returns due to refusal or repeated failed delivery attempts, we refund the product price minus unrecoverable two-way shipping and handling once the return is processed.

Delivered but Not Received

If tracking shows your package as delivered but you have not received it, please contact us within 7 business days from the marked delivery date. This allows us to:

• Initiate a timely investigation with the carrier while delivery details (e.g., GPS scan data and driver records) are still available.
• File a formal claim promptly, increasing the chances of a successful resolution.

Note: We cannot guarantee refunds or replacements for packages marked “Delivered” if reported after this 7-day window.

By placing an order on our website, you acknowledge that you have read and agreed to this Shipping Policy.